Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last Updated: March 15, 2025

Who We Are

Mrovenko operates as an educational platform focused on investment mindset development, serving clients throughout Belgium and the European Union. We're headquartered at Sint-Katelijnestraat 63, 2800 Mechelen, Belgium, and we take our responsibility for your data seriously.

When we say "we," "us," or "our" in this policy, we're referring to Mrovenko and our educational services. This privacy policy applies to all interactions you have with our website, educational materials, and related services.

Information We Collect

We collect information in several ways, but always with your knowledge and, where required by law, your explicit consent. Here's what we gather and why:

Contact Information

Name, email address, phone number, and mailing address when you register for courses, contact us, or subscribe to our updates.

Educational Data

Course progress, quiz results, learning preferences, and educational goals to personalize your experience.

Technical Information

IP address, browser type, device information, and website usage patterns to improve our platform and security.

Communication Records

Messages you send us, support requests, and feedback to provide better service and resolve issues.

How We Use Your Information

We use your personal information for legitimate business purposes that benefit both you and our educational mission:

Course delivery and management - We track your progress, send course materials, and provide personalized learning recommendations. Your educational journey depends on us understanding where you are and where you want to go.

Communication and support - We'll contact you about course updates, answer your questions, and send relevant educational content. We also use your information to troubleshoot technical issues and improve our support.

Platform improvement - Anonymous usage data helps us understand how people learn best, which content works, and where we can make improvements. This analysis never identifies you personally.

Marketing Communications

We only send marketing emails to people who have explicitly opted in. You can unsubscribe at any time using the link in every email, and we'll respect your choice immediately.

Sharing Your Information

We don't sell your personal information to anyone. Period. However, we do share information in specific, limited circumstances:

Service providers help us deliver our educational platform - things like email services, payment processing, and technical support. These companies are contractually required to protect your data and can only use it for the specific services they provide to us.

Legal requirements sometimes force us to disclose information. If we receive a valid legal request or need to protect someone's safety, we may share relevant data. We'll always notify you unless legally prohibited from doing so.

Business changes could affect data ownership. If we merge with another company or sell part of our business, your information might transfer to the new owner. We'll give you advance notice and explain your options in such situations.

Your Rights and Choices

Under Belgian and EU privacy laws, you have significant control over your personal information. Here are your rights and how to exercise them:

  • Access Your Data

    Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.

  • Correct Inaccuracies

    Ask us to fix any incorrect or incomplete information. We'll make corrections promptly and notify relevant third parties if necessary.

  • Delete Your Information

    Request deletion of your personal data, subject to legal retention requirements. We'll explain any limitations upfront.

  • Limit Processing

    Restrict how we use your information while we address concerns or disputes about its accuracy or use.

  • Data Portability

    Receive your data in a machine-readable format to transfer to another service provider if you choose.

  • Object to Processing

    Stop us from using your data for direct marketing or other purposes based on legitimate interests.

Data Security Measures

We protect your information using industry-standard security practices, but we believe in being honest about both our strengths and limitations.

Technical safeguards include encrypted data transmission, secure server configurations, regular security updates, and access controls that limit who can view your information. Our systems are monitored for suspicious activity, and we maintain backups in secure, geographically separated locations.

Organizational measures ensure that only authorized staff access personal data, and only for legitimate business purposes. Our team receives regular privacy and security training, and we conduct periodic reviews of our data handling practices.

However, no system is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. We'll notify you promptly if we discover any security incident that might affect your personal data.

Data Retention Periods

We keep your information only as long as necessary for the purposes we collected it, plus any additional time required by law.

Course Participation Data

Retained for 7 years after course completion to support continuing education and certification requirements.

Marketing Communications

Removed immediately upon unsubscribe request, with anonymized analytics retained for 3 years.

Financial Records

Maintained for 10 years as required by Belgian accounting and tax regulations.

Technical Logs

Automatically deleted after 12 months unless needed for ongoing security investigations.

International Data Transfers

Your personal information may occasionally be transferred outside the European Economic Area when we use certain service providers or technical infrastructure.

When transfers occur, we ensure adequate protection through European Commission adequacy decisions, Standard Contractual Clauses, or other approved mechanisms. We regularly review these arrangements to maintain compliance with evolving privacy laws.

You have the right to request details about any international transfers of your data, including the safeguards in place and how to obtain copies of relevant agreements.

Children's Privacy

Our educational services are designed for adults and we do not knowingly collect personal information from children under 16 years of age.

If we discover that we have inadvertently collected information from a child under 16, we will delete it immediately and take steps to prevent similar occurrences in the future.

Parents or guardians who believe their child's information has been collected can contact us for immediate removal.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

When we make significant changes, we'll notify you by email (if you've provided one) and post a prominent notice on our website. We'll also maintain an archive of previous policy versions for your reference.

We encourage you to review this policy regularly to stay informed about how we're protecting your information.

Questions About Your Privacy?

We're here to help. Contact us using any of the methods below, and we'll respond within 48 hours.